Refund policy

Pre-Order Cancellation Policy

You may cancel your pre-order up to 7 days before the estimated shipping date. To cancel, please contact us at info@mahjandco.com.

A full refund, including any deposits, will be processed within 14 business days of the cancellation request

Refunds for Damages and Issues

Once an order has been placed, we are unable to issue any refunds, unless the product is defective, damaged or you receive the wrong product.  

Please inspect your order upon reception and contact us within 7 days of receipt if the item is defective, damaged or if you receive the wrong item at info@mahjandco.com. 

If you receive approval from our customer support team to return a damaged item, they will provide you with detailed instructions on how to proceed. Please note that we require the item to be returned in its original packaging, including any accessories or promotional materials that were included. We reserve the right to refuse a refund or exchange if the returned item is not in its original condition.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@mahjandco.com.

Contact Us:

If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our customer support team at info@mahjandco.com

Please note that this returns policy is subject to change without prior notice. We recommend reviewing our policy periodically for any updates. Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again at Mahj and Co.